Greatness in is the Eyes of the Customer

Motivational Power Quote

Greatness in is the Eyes of the Customer

“Everyone has the power of greatness.

Not for fame, but greatness.

Because greatness is determined by service”

 Dr. Martin Luther King Jr. 1929 -1968, civil rights leader, clergyman,          

As I see it . . . . . . .

Greatness is in the eyes of the customer

How our customers judge us becomes the foundation for our business and future success.

The single biggest differentiator in our customer’s eyes is the quality of our service.

Average customers service will put us out of business. Customers will no longer accept average as an acceptable standard. When a customer sees our service as average they will disappear as quickly as snow melts in Florida in July.

Good customer service is viewed by our customers as just enough to get by. Some customers will stay with good customer service for awhile but as soon as something better comes along they are gone.

Exceptional customer service has become the standard for what customers are looking for. Exceed your customers expectations and they will view your customer service as exceptional. Miss their expectations and they will look at your service as average.

Greatness is in the eyes of the customer and they will judge us on the level of the customer service that we delivery to them and if we meet or exceed their expectations.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author