Showing posts with label Refferrals. Show all posts
Showing posts with label Refferrals. Show all posts

Friday, March 15, 2013

Are You Providing Your Customers Value?


Motivational Power Quote

Are You Providing Your Customers Value?
“Every successful business (1) creates or provides something
of value that (2) at a price they’re willing to pay, in a
way that (4)  satisfies the purchaser’s need and
expectations and (5) provides the business sufficient
revenue to make it worthwhile for the owners
 to continue operation.”
Josh Kaufman, Author, Learning Expert and Business
Advisor

As I see it . . . . . . .

Are you providing your customers value?

The answer to that question will determine if your customers will return to you and do business with you again . . . .  Or if you’re operating a business model based on a onetime business relationship of no repeat business or referrals.

A business that doesn’t provide value to their customers will not have roots in the mind of their customers . . . . and doesn’t create a compelling reason for the customer to return.

The value and the quality of the service that you provide your customers is the foundation to creating satisfied customers. When your service meets and exceeds your customer’s expectations they will become raving fans and want to return and do business with you in the future.

When you provide value the business will thrive . . . . Without value the business won’t survive.

The question is . . . . are you providing your customers value . . . . in their eyes?

©2013 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Wednesday, January 9, 2013

Does Your Business Have Soul?


Motivational Power Quote

Does Your Business Have Soul?
“The companies that survive longest are the ones that work
out what they uniquely can give to the world not just growth
or money but their excellence, their respect for others, or their
ability to make people happy. Some call those things soul.”
Charles Handy, Irish Author

 
As I see it . . . . . . .

Does your business have soul?

Ask yourself the following 9 questions . . . .


1.     What’s unique about your business that benefits your   
     customers?

2.    Why should a consumer choose to do business with you over a competitor?

3.     Does the level of your customer service . . . . create a WOW customer experience? 

4.     Does your business and services standout in your market place or is the business part of pack?

5.     What value does your business consistently provide to your customers?

6.    Does the perceived value of your services exceed the cost of doing business with you?

7.     What would your last 10 customers say about your business to someone thinking about doing business with you?

8.     What is the percentage of your business is repeat business and what is your rate of referrals coming into your business?

9.      Do people enjoy doing business with you?


Does your business have Soul? Your answers will determine if you business has soul . . . or just part of the pack. 

 
©2013 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author